Kooniez Easy Returns & Exchanges
Kooniez has a 30-day Easy Returns window. If you are not satisfied with your order we offer refunds within 30 days from when your purchase was made. We will authorize a return for any item that is in as-new condition, unwashed, and with its original tags/shipping box.
You now have the option to select between two refund options. You can pick free return shipping for store credit with a $10 added balance bonus OR a full refund to your original payment method (Buyer is responsible for return shipping). If you would like a pre-paid shipping label, we do deduct $10 from your refund.
Exchanges will always be completed free of charge. (Limit 1 exchange for each item per order).
To initiate a return or exchange please contact happiness@kooniez.com
Refunds are typically issued within 5-10 days from the date we receive your returned shipment.
If your item(s) are defective, please email us within 48 hours upon receiving your package to happiness@kooniez.com so we can make it right!
Please note:
Returns will be accepted on your first order of Kooniez only. Any and all subsequent orders will be final sale and returns will not be granted.
We do not accept exchanges/returns for purchases of 2 or more pairs of Kooniez.
All discounted items or items purchased using a discount/coupon code are final sale and may not be returned/exchanged.
We reserve the right to refuse returns that shows signs of wear or were mailed to us without contacting our customer support.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing."
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity
