KOONIEZ are made true to size and waistband has some stretch just in case you need some space. Please refer to our size guide for the exact measurements. They're located underneath the available sizes on the product page. For any addional questions, email us -- firstname.lastname@example.org. We will ask your typical size and how you like to wear your pants so we can suggest the best size for you!
All orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.Currently, we offer free ground shipping domestically to the U.S. (including Alaska and Hawaii) on all orders. If you need the pants ASAP, we also offer expedited shipping on the checkout page. We now ship internationally to most countries. If we do not ship to your country, email email@example.com and we'll see what we can do. Please note that international customers are responsible for duties and taxes upon delivery.
Kooniez has a 30-day Easy Returns window. If you are not satisfied with your order we offer refunds within 30 days from when your purchase was made. We will authorize a return for any item that is in as-new condition, unwashed, and with its original tags/shipping box.
Any orders purchased during our BOGO & up to 20% sales events are part of a special promotion and are not eligible for a cash refund, however can be exchanged for an item of the same value or store credit within 30 days.
Any items purchased at 20% OFF or higher are FINAL SALE. No returns, exchanges, or refunds will be granted.
You now have the option to select between two refund options. You can pick free return shipping for store credit OR a full refund to your original payment method (Buyer is responsible for return shipping). If you would like a pre-paid shipping label, we do deduct $15/piece from your refund.
Exchanges will always be completed free of charge. (All exchanges are final sale).
Refunds are typically issued within 5-10 days from the date we receive your returned shipment.
If your item(s) are defective, please email us within 48 hours upon receiving your package to firstname.lastname@example.org so we can make it right!
We reserve the right to refuse returns that shows signs of wear or were mailed to us without contacting our customer support.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:- An irregular or excessive returns history indicative of "wardrobing."- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or- Potential fraudulent or criminal activity
All wholesale orders are FINAL SALE. No refunds or exchanges will be granted.
Please allow 3 - 8 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.
Because we want to get your pieces to you ASAP, we are unable to cancel or make changes to an order once it has been submitted. If it’s not everything you dreamed or just not the perfect fit, no problem! Simply email us at email@example.com
If there is a delay in shipping, please reach out to firstname.lastname@example.org. We aim to get everything to you in a timely manner so you can wear your KOONIEZ ASAP, but sometimes things happen. One of our amazing Customer Happiness reps will help you find a solution.
We want to speak to you too! Email us at email@example.com with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for the items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with the carrier(s) for damaged and/or lost shipments.