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Frequently Asked Questions

What kind of fabric is used for KOONIEZ?

What are the care instructions for KOONIEZ?

Where is KOONIEZ made?

What size should I get?

How do I know when my order has shipped?

What shipping providers do you use?

Do you ship outside the USA or to a P.O. Box?

What is your return policy?

What if my KOONIEZ are damaged?

How long does it take to get my refund?

Can I add, modify, or cancel my order?

How can I setup a wholesale account with KOONIEZ?

Can you private label KOONIEZ with my brand name?

What if I want to speak to someone?

The tracking says delivered but I haven't received it?