Help Center

We use 95% Rayon, 5% Spandex to make our super soft pants

We recommend hand washing KOONIEZ so that they will keep their shape and form for years to come. However, if you decide to machine wash, please note to machine wash cold and lay flat to dry.

KOONIEZ is made in Los Angeles, CA. The fabric is outsourced, however we cut and sew everything in house.

KOONIEZ are made true to size and waistband has some stretch just in case you need some space. Please refer to our size guide for the exact measurements. They're located underneath the available sizes on the product page. For any addional questions, email us -- happiness@kooniez.com. We will ask your typical size and how you like to wear your pants so we can suggest the best size for you!

All orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.Currently, we offer free ground shipping domestically to the U.S. (including Alaska and Hawaii) on all orders. If you need the pants ASAP, we also offer expedited shipping on the checkout page. We now ship internationally to most countries. If we do not ship to your country, email happiness@kooniez.com and we'll see what we can do. Please note that international customers are responsible for duties and taxes upon delivery.

We currently use USPS and UPS for orders placed in USA. We use UPS or DHL for all international orders.

Yes, we currently ship all over the world and to P.O. Boxes.

Free Exchanges + Easy Returns

KOONIEZ will offer free exchanges for any item of similar or lesser value within 30 days of purchase. We will authorize an exchange for items that are unworn, unaltered, and unwashed.

Please contact happiness@kooniez.com to start your exchange process.

Easy Returns

KOONIEZ has a 30-day return window. If you are not satisfied with your order we offer 30 day returns within 30 days of the delivery date.

Returns must be in original condition (including all paperwork, packaging, and accessories). All items must be unworn, unaltered and unwashed.

Buyer is responsible for paying for all shipping costs for returning your item. Shipping costs are non-refundable. Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund ($10 return shipping fee).

To Initiate a return please contact happiness@kooniez.com

Refunds are typically issued within 5-10 days from date we receive your returned shipment.

If your item(s) are defective, please email us within 48 hours upon receiving your package to happiness@kooniez.com so we can make it right!

Please note:

We do not accept exchanges/returns for purchases of 3 or more pairs of Kooniez.

All discounted items or items purchased using a discount/coupon code are final sale and may not be returned/exchanged.

Returns will be accepted on your first order of Kooniez only. Any and all subsequent orders will be final sale and returns will not be granted.

We cannot reimburse return shipping or handling charges.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing."
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity

If you receive an item that you believe is damaged or incorrect, please reach out to our customer happiness team immediately by emailing happiness@kooniez.com.

Please allow 3 - 8 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

Because we want to get your pieces to you ASAP, we are unable to cancel or make changes to an order once it has been submitted. If it’s not everything you dreamed or just not the perfect fit, no problem! Simply email us at happiness@kooniez.com

If there is a delay in shipping, please reach out to happiness@kooniez.com. We aim to get everything to you in a timely manner so you can wear your KOONIEZ ASAP, but sometimes things happen. One of our amazing Customer Happiness reps will help you find a solution.

Please email the following information to wholesale@kooniez.com we will get back to you within 24-48 hours.

First Name, Last Name:

Email Address:

Phone Number:

Shop Name:

Street Address:

Country:

Other Brands You Currently Carry:

Why Kooniez Would Be A Good Fit For Your Company:

Please email the following information to wholesale@kooniez.com we will get back to you within 24-48 hours.

First Name, Last Name:

Email Address:

Phone Number:

Shop / Company Name:

Street Address:

Country:

We want to speak to you too! Email us at happiness@kooniez.com with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for the items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with the carrier(s) for damaged and/or lost shipments.