Free Exchanges + Easy Returns
KOONIEZ will offer free exchanges for any item of similar or lesser value within 30 days of purchase. We will authorize an exchange for items that are unworn, unaltered, and unwashed.
Please contact happiness@Kooniez.com to start your exchange process.
KOONIEZ has a 30-day return window. If you are not satisfied with your order we offer 30 day returns within 30 days of the delivery date.
Returns must be in original condition (including all paperwork, packaging, and accessories). All items must be unworn, unaltered and unwashed.
Buyer is responsible for paying for all shipping costs for returning your item. Shipping costs are non-refundable. Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund ($10 return shipping fee).
To Initiate a return please contact firstname.lastname@example.org
Refunds are typically issued within 5-10 days from the date we receive your returned shipment.
If your item(s) are defective, please email us within 48 hours upon receiving your package to email@example.com so we can make it right!
We do not accept exchanges/returns for purchases of 3 or more pairs of Kooniez.
All discounted items or items purchased using a discount/coupon code are final sale and may not be returned/exchanged.
Returns will be accepted on your first order of Kooniez only. Any and all subsequent orders will be final sale and returns will not be granted.
We cannot reimburse return shipping or handling charges.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing."
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity